Return Policy for Digital Products at WalkingSolar.com
At WalkingSolar.com, we strive to provide high-quality digital products to our customers. Due to the nature of digital products, we generally do not accept returns or issue refunds. However, we understand that there may be exceptional circumstances. Please review the conditions and guidelines below regarding returns and refunds for digital products purchased on our website.
Refund Eligibility:
Refunds or exchanges may be considered under the following circumstances:
a. The digital product is defective or corrupted, and the issue cannot be resolved through technical support.
Refund Requests:
To request a refund, please contact our customer support team within 7 days of purchase at matt@walkingsolar.com with the following information:
- Your full name and email address used during the purchase
- Order number or transaction ID c.
- brief explanation of the issue and why you believe a refund or exchange is warranted
Refund Process:
Upon receiving your refund request, our customer support team will review the case and, if approved, process the refund within 14 business days. Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
No Unilateral Chargebacks or Disputes:
By purchasing digital products on WalkingSolar.com, you agree not to file any unilateral chargebacks or payment disputes without first contacting our customer support team and giving us the opportunity to resolve your issue.
Policy Changes and Updates:
WalkingSolar.com reserves the right to modify or update this return policy at any time without prior notice. It is the customer’s responsibility to review our return policy periodically for any changes.